1. WPCentral Question's Avatar
    It says "A required device inst connected or can't be accessed.

    You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer." This tablet doesn't have a slot for standard USB as it only has a micro slot and no disc tray. Any help will be appreciated.
    01-16-2016 09:58 AM
  2. TechFreak1's Avatar
    You will need to join to participate, please explain how did you upgrade in this thread - media creation tool, iso (in place update) or a clean install?
    01-16-2016 10:17 AM
  3. tre1987's Avatar
    I just clicked on the pop-up icon on my taskbar. After the file was downloaded, another window popped up and ask if I wanted to install optional files before the installation. The files was in separate folders that was labeled windows 8.1 and windows 8.1 & later, I didn't add any of the optional files since I thought it would of not made any difference since I was going to be upgrading and using windows 10.
    01-16-2016 11:16 AM
  4. TechFreak1's Avatar
    Ah I see via get windows 10 pop up, can you get into the recovery setup?

    Power off the tablet, when powering on you will need to hold the power button and volume up button.
    01-16-2016 11:25 AM
  5. tre1987's Avatar
    Yes I am here now, what do I do next ?
    01-16-2016 11:29 AM
  6. TechFreak1's Avatar
    Yes I am here now, what do I do next ?
    What options do you see?

    Edit:
    Use the quote button, so I know you've replied :).
    01-16-2016 11:57 AM
  7. tre1987's Avatar
    What options do you see?

    Edit:
    Use the quote button, so I know you've replied :).
    On the Novo Menu I have 4 selections, they are Normal Startup (goes back to main blue screen till it turns off), BIOS Setup (the only menu I can do something on), Boot Menu (goes back to main blue screen till it turns off), and System Recovery (goes back to main blue screen till it turns off). At the BIOS setup I have 3 options to select, BIOS back flash (its currently off), USB debug support (currently off) and secure boot (currently on).
    01-16-2016 12:17 PM
  8. TechFreak1's Avatar
    On the Novo Menu I have 4 selections, they are Normal Startup (goes back to main blue screen till it turns off), BIOS Setup (the only menu I can do something on), Boot Menu (goes back to main blue screen till it turns off), and System Recovery (goes back to main blue screen till it turns off). At the BIOS setup I have 3 options to select, BIOS back flash (its currently off), USB debug support (currently off) and secure boot (currently on).
    Okay, thanks I'll do some digging.

    Edit: Looks like your best bet is to call lenovo's warranty call centre, explain what happened as it's no fault of your own and they should ship a recovery key out to you.

    Once you get it, go back into menu, plug in the key and choose system recovery.
    01-16-2016 12:19 PM
  9. tre1987's Avatar
    Okay, thanks I'll do some digging.
    Also, on the BIOS setup, I can reset to setup mode and restore factory keys. Not sure if these are important but just noticed these options. Thank you for helping me.
    01-16-2016 12:24 PM
  10. TechFreak1's Avatar
    Also, on the BIOS setup, I can reset to setup mode and restore factory keys. Not sure if these are important but just noticed these options. Thank you for helping me.
    Ahh, okay that's progress - bear in mind set up mode will without doubt wipe your device clean as will any recovery option since there is no way to access the storage media without damaging the device. Try reset to setup mode and what options do you get?
    01-16-2016 12:30 PM
  11. tre1987's Avatar
    Ahh, okay that's progress - bear in mind set up mode will without doubt wipe your device clean as will any recovery option since there is no way to access the storage media without damaging the device. Try reset to setup mode and what options do you get?
    Yea I was afraid that you would say everything would be deleted, well I clicked reset to setup mode and it just turned the Secure Boot option off.
    01-16-2016 12:36 PM
  12. TechFreak1's Avatar
    Yea I was afraid that you would say everything would be deleted, well I clicked reset to setup mode and it just turned the Secure Boot option off.
    Oh, well... looks like your going to have to call Lenovo support (warranty) for the recovery key. You maybe able to recover some files however that is rather unlikely, as given the limited size of the available space they will pretty much over written in recovery process.
    01-16-2016 12:38 PM
  13. tre1987's Avatar
    Oh, well... looks like your going to have to call Lenovo support for the recovery key.
    Ok, thank you for all your help.
    TechFreak1 likes this.
    01-16-2016 12:40 PM
  14. TechFreak1's Avatar
    Ok, thank you for all your help.
    Once you get your key, post back an update :).
    01-16-2016 04:19 PM

Similar Threads

  1. Can't send text on multiple contacts. (group Texting)
    By SyedMohsinXY in forum Windows Phone 8.1
    Replies: 17
    Last Post: 07-24-2017, 07:52 AM
  2. How do I find my MMS APN?
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 01-16-2016, 12:26 PM
  3. How: Window hello > Different name?
    By It Wasnt Me in forum Ask a Question
    Replies: 1
    Last Post: 01-16-2016, 10:17 AM
  4. How can I turn off the password request on startup?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 01-16-2016, 09:50 AM
  5. Who Is Planning To Get An Lenovo ThinkPad X1
    By TechFreak1 in forum Lenovo ThinkPad X1
    Replies: 0
    Last Post: 01-16-2016, 09:35 AM
LINK TO POST COPIED TO CLIPBOARD