1. Rick Albiero's Avatar
    My Nokie Lumina, after having its battery out for a week, displays this message. It won't connect on my laptop and the power + volume thing doesn't work.
    01-18-2016 06:10 PM
  2. etphoto's Avatar
    Which one displays that message, your PC or the Lumina? If its the PC it sounds like you have a malware issue.
    01-18-2016 06:12 PM
  3. Rick Albiero's Avatar
    It's on the phone. Nothing else comes up or will work to reset it. It won't talk to my laptop.
    01-18-2016 06:31 PM
  4. djeire84's Avatar
    It's on the phone. Nothing else comes up or will work to reset it. It won't talk to my laptop.

    Have you tried hard resetting your LUMIA Phone?
    Settings .. About .. Reset phone

    **note back up your phone first Settings .. Backup .. Apps and settings
    01-18-2016 06:37 PM
  5. Rick Albiero's Avatar
    It's on the phone. Nothing else comes up or will work to reset it. It won't talk to my laptop.
    01-18-2016 06:39 PM
  6. Rick Albiero's Avatar
    I have no problem doing a hard reset. Just don't know how.
    01-18-2016 06:41 PM
  7. djeire84's Avatar
    It's on the phone. Nothing else comes up or will work to reset it. It won't talk to my laptop.

    Try the above solution first. Once done you could update the USB driver for the phone. Type in winusb into google and download it manually and follow the prompts. Your pc is fine its not a malware issue its a driver issue.
    ire
    01-18-2016 06:42 PM
  8. djeire84's Avatar
    I have no problem doing a hard reset. Just don't know how.

    The above steps to hard reset is in my first post.
    01-18-2016 06:43 PM
  9. Rick Albiero's Avatar
    I can't reset from my phone. It's the blue screen of death with the error message. My laptop gives me an error message when I try to connect. Doesn't see it. Think I'm screwed;
    01-18-2016 06:49 PM
  10. djeire84's Avatar
    I can't reset from my phone. It's the blue screen of death with the error message. My laptop gives me an error message when I try to connect. Doesn't see it. Think I'm screwed;

    Download and install windows phone recovery tool
    Press power button and vol up button together to force phone to go into flashing mode
    Connect to the pc via USB and start the flashing process
    01-18-2016 08:49 PM
  11. Charles Brown8's Avatar
    My icon was not being detected by the recovery tool.. I did the volume down power button reset then after the phone vibrated pressed the power button a couple times and the recovery tool detected my phone and downloaded the software.. I had to repeat this process to flash the phone too..

    May be unorthodox but it worked for me.

    Hope that helps..
    djeire84 and RumoredNow like this.
    01-18-2016 08:56 PM
  12. Rick Albiero's Avatar
    I haven't tried it yet but wanted to thank you all for your help!
    djeire84 likes this.
    01-19-2016 09:04 AM
  13. Charles Brown8's Avatar
    I haven't tried it yet but wanted to thank you all for your help!
    Luck to you when you get around to trying it ;)
    Last edited by Charles Brown8; 01-19-2016 at 07:58 PM.
    01-19-2016 03:47 PM
  14. djeire84's Avatar
    I haven't tried it yet but wanted to thank you all for your help!

    No thanks necessary its what we are here for. If you need further assistance you know where we are :) ire
    01-19-2016 04:50 PM

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