1. Windows Central Question's Avatar
    i resetted my phone and everytime the gears turn, after 2 minutes a sad face emoji comes on the screen and the phone shuts down. everytime i power on the phone after that, this process repeats. i have tried charging the phone removing the battery , nothing works. help!
    02-10-2016 01:22 PM
  2. Mark Kaplan's Avatar
    You will need to use the Microsoft Device Recovery Tool to reinstall the phone OS.
    02-10-2016 01:24 PM

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