03-12-2016 11:38 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    when i swith on it start with blue colour together with the sad face also it start up and then it switched off
    03-12-2016 11:29 PM
  2. abhishek singh21's Avatar
    abhishek singh21
    Ambassador
    Originally Posted by Windows Central Question
    when i swith on it start with blue colour together with the sad face also it start up and then it switched off
    i cant help you because you are unable to explain your problems. your description is very confusing and makes no sense.
    03-12-2016 11:35 PM
  3. Zulfigar's Avatar
    Zulfigar
    Originally Posted by Windows Central Question
    when i swith on it start with blue colour together with the sad face also it start up and then it switched off
    Your phone ran into a problem, you need to use Windows Recovery Tool and reset your phone back to factory. Sadly, this does get rid of all data you had on your phone, so hopefully you have a recent back up.

    Good luck!
    03-12-2016 11:38 PM
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