1. Windows Central Question's Avatar
    I got an update to windows 10 mobile on my Lumia 640xl on 17th or 18th. I downloaded it, but however it didn't install and gave some error instead. The problem was, the downloaded files were detected by my phone as system files which caused my memory to be full, thus I couldn't download it again. To get rid of the system files, I factory resetted my phone. Buy, now the update doesn't show up. It says your phone is up to date. How do I get back the update?
    I tried the upgrade advisor app. It now says the my phone is eligible, and Microsoft is working with mobile operator and stuff to give me the update. But when I tried the first time before the reset, the app told me that I can download the update.
    03-22-2016 06:23 AM
  2. abhishek singh21's Avatar
    I got an update to windows 10 mobile on my Lumia 640xl on 17th or 18th. I downloaded it, but however it didn't install and gave some error instead. The problem was, the downloaded files were detected by my phone as system files which caused my memory to be full, thus I couldn't download it again. To get rid of the system files, I factory resetted my phone. Buy, now the update doesn't show up. It says your phone is up to date. How do I get back the update?
    I tried the upgrade advisor app. It now says the my phone is eligible, and Microsoft is working with mobile operator and stuff to give me the update. But when I tried the first time before the reset, the app told me that I can download the update.
    this issue hasn't been solved as of now, with the devices those hard reset and didn't got the upgrade. do wait for future news :)
    shantanu sharma1 likes this.
    03-22-2016 06:41 AM
  3. shantanu sharma1's Avatar
    SAME ISSUE PLEASE SOLVE MICROSOFT

    I got an update to windows 10 mobile on my Lumia 640xl on 17th or 18th. I downloaded it, but however it didn't install and gave some error instead. The problem was, the downloaded files were detected by my phone as system files which caused my memory to be full, thus I couldn't download it again. To get rid of the system files, I factory resetted my phone. Buy, now the update doesn't show up. It says your phone is up to date. How do I get back the update?
    I tried the upgrade advisor app. It now says the my phone is eligible, and Microsoft is working with mobile operator and stuff to give me the update. But when I tried the first time before the reset, the app told me that I can download the update.
    03-22-2016 03:43 PM
  4. shantanu sharma1's Avatar
    Service Center Says This issue can fix through re-install OS

    • Install Windows Device Recovery Tool in PC
    • then connect your phone through PC
    • Backup data of your phone and re-instal OS in your Phone
    • then install app update adviser in your mobile now you can update your phone
    03-23-2016 04:45 AM

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