1. Windows Central Question's Avatar
    Actually first I forgot the passcode by which I entered wrong passcode then it told that I have to wait 160 minutes.
    Then I hard rest my phone by pressing buttons,after I reset the phone it asked me recovery key then I logged into Microsoft account and I clicked for delete my info by which I could not find recovery key.
    Now I don't know what to do I am unable to operate it!
    04-16-2016 11:52 AM
  2. realwarder's Avatar
    You go here and create a recovery key

    https://account.microsoft.com/devices
    RumoredNow likes this.
    04-16-2016 11:58 AM
  3. realwarder's Avatar
    And if you'd wanted to simply reset the PIN when you were locked out at step one, you can do that using the find my phone feature:

    Log into windowsphone.com and use the Find My Phone feature to set a new lock code
    1.Go to Windows Phones and sign to the Microsoft account associated with your phone.
    2.Select "Find My Phone" from the drop down menu that appears when you click on your name. Or just go to https://www.windowsphone.com/en-us/my/find
    3.Click the "Lock" link
    4.Enter a new 4 digit PIN code and press the Lock button.
    04-16-2016 12:00 PM
  4. shashank munigala's Avatar
    I am unable to add phone in Windows phone.com
    Same problem as mentioned earlier
    04-17-2016 01:15 AM

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