04-21-2016 03:04 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    It started with audio files, where i can download a song and then play / listen to it. when i close the music player and then open it after sometime to play the same song, the song fails to play. This also applies to audio files, video files and some pictures that i download from whatsApp. Even pictures that I download from my email....some end up not showing. I even restored the phone two months ago but the problem still showed up
    Could this be a virus problem? Please I need some help before I hate Lumia phone.
    04-18-2016 05:04 AM
  2. Maurizio Troso's Avatar
    Maurizio Troso
    Originally Posted by Windows Central Question
    It started with audio files, where i can download a song and then play / listen to it. when i close the music player and then open it after sometime to play the same song, the song fails to play. This also applies to audio files, video files and some pictures that i download from whatsApp. Even pictures that I download from my email....some end up not showing. I even restored the phone two months ago but the problem still showed up
    Could this be a virus problem? Please I need some help before I hate Lumia phone.
    Lumia can't take virus due to o.s. nature. Wich windows and wich build are you using, first??
    04-18-2016 05:18 AM
  3. kelvinkelvin's Avatar
    kelvinkelvin
    i am using windows 8.1.
    the build (firmware), if am not wrong, is;02074.00000.15234.28007.
    04-21-2016 03:04 AM
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