04-22-2016 05:25 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    There has been a problem accesing to my store. It keep asking me to try again later and there is an error code given.
    04-20-2016 11:21 PM
  2. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
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    Originally Posted by Windows Central Question
    There has been a problem accesing to my store. It keep asking me to try again later and there is an error code given.
    could you note down the error code and share it here?

    Also, can you open store and navigate or you can't open store at all?
    04-21-2016 07:52 AM
  3. SoCoolMom's Avatar
    SoCoolMom
    I can't access it either - from my phone or from my desktop. I cant report the problem, because it wont let me sign in with my Microsoft account name. I can't access my Groove account. It won't let me copy the error code. I'm so frustrated.
    Now, I can't even get back to an error code I can share.
    04-21-2016 08:03 AM
  4. SoCoolMom's Avatar
    SoCoolMom
    The error code is 0xc00d11cd (0x80070426). It seems to be related to not allowing me to sign in.
    04-21-2016 08:16 AM
  5. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    I'm sorry but i don't have any other ideas on this. Maybe someone else can help out
    04-22-2016 03:18 AM
  7. Mad Cabbie's Avatar
    Mad Cabbie
    Retired Ambassador
    Originally Posted by SoCoolMom
    The error code is 0xc00d11cd (0x80070426). It seems to be related to not allowing me to sign in.
    Have you searched online? Type Microsoft error code and the code you have, and it will come up with descriptions, although many codes are generic. If MS come up in your search, go there first. If I get a min I'll have a browse. If you have no joy you'll have to contact MS. This happened on my XBOX one, couldn't sign in etc. Rang support and another email address had been linked to the device, and NOT by me!! So there is an other avenue to explore.

    Best of luck!
    04-22-2016 05:25 AM
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