1. Windows Central Question's Avatar
    just upgraded my phone (Lumia 640 xl) to windows 10 but lost all my contacts.
    When i clicked on the "People" and went to the settings there was an option of "Add an account" but as soon as everything is done and is said 'account successfully added' when i go back to the setting page it doesn't shows my account and still says "Add an account".
    04-23-2016 12:21 PM
  2. RumoredNow's Avatar
    Try a Factory Reset.

    Settings > System > About > Reset your phone

    You should see the spinning gears and your phone will reflash the last OS version held in recovery. This si probably your best shot at resolving the issue.
  3. Chintan Gohel's Avatar
    just upgraded my phone (Lumia 640 xl) to windows 10 but lost all my contacts.
    When i clicked on the "People" and went to the settings there was an option of "Add an account" but as soon as everything is done and is said 'account successfully added' when i go back to the setting page it doesn't shows my account and still says "Add an account".
    can you restart the phone and try again?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    RumoredNow likes this.
    04-23-2016 12:48 PM
  4. xzingdinglo's Avatar
    Done that. Still no difference.
    RumoredNow likes this.
    04-23-2016 02:05 PM
  5. RumoredNow's Avatar
    Try a Factory Reset.

    Settings > System > About > Reset your phone

    You should see the spinning gears and your phone will reflash the last OS version held in recovery. This si probably your best shot at resolving the issue.
    04-23-2016 03:23 PM

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