1. Windows Central Question's Avatar
    I purchased a Band for my son for Christmas. It broke three times and been replaced twice. I would like a refund for the third one, and would like to wait until they come up with the next version, which hopefully will not keep breaking.
    04-23-2016 06:05 PM
  2. Mad Cabbie's Avatar
    Why not ask them if, out of goodwill, if they will upgrade you due to the defects of their product.
    Last edited by RumoredNow; 04-23-2016 at 10:20 PM.
    RumoredNow likes this.
    04-23-2016 08:06 PM
  3. RumoredNow's Avatar
    I'd start with the merchant where you purchased... Assuming that is a physical Microsoft Store. If you bought online start with the E-tailer.

    Or give these people a call: microsoft customer care - Bing


    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    04-23-2016 10:22 PM

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