Why am I unable to factory reset?

[Windows Central Question]

unable to factory resetting

I have vulcan journey 7 with model no VTA0703IM16 DC windows tablet run on windows8.1 i updated it to windows 10 nd it got issue related to touchscreen then i reset it during factory resetting tablet screen got blue with the masage " A CONFIGURATION CHANGE REQUESTED TO CLEAR THIS COMPUTER'S TPM" dou you accept the change yes or no. I wanted to select yes but touch is not working i also connected usb keybord but it also did'nt work.
Now i want to hard reset it but unable to hard reset it using volum+ power button or volume - power button or volume+ volume - and power button. Please help me by providing correct solution.
Thank you

 

[aximtreo]

Re: unable to factory resetting

Normally it will say you can use the Volume up or Down button in lieu of the touch screen. I believe Volume up is yes and volume down is no. give it a try and see what happens.

 

[Zahid Rizvi]

Re: unable to factory resetting

Yes i tried it but nothing is happen.