1. Windows Central Question's Avatar
    Unfortunately, it is not possible to reply to e-mails.
    It worked fine before, actually it worked well yesterday but since today morning, when I open an e-mail in Outlook and tap on reply, the send button and the delete button are greyed out and it is not possible to select these options. Also I cannot use the Backspace button..
    I can type the answer but I cannot delete what I typed and I cannot send it.

    Is it possible to fix this issue?

    (If I create a new message, then both the delete and the send buttons are working well also I can use the backspace...)
    05-05-2016 09:29 AM
  2. Krisztiansz's Avatar
    It is also the same if you would like to forward an e-mail.
    I have tried to delete the accounts and add them again also I tried to reset the phone by removing the battery, it is the same.
    05-05-2016 10:33 AM
  3. AmitSrivastava2's Avatar
    I am having this problem only with the Gmail account. My Outlook and Yahoo account are working fine.
    05-05-2016 12:38 PM
  4. Krisztiansz's Avatar
    I made a factory reset then add the mail accounts again.
    Now it works! I hope I do not need to do this anymore...
    05-06-2016 02:06 AM
  5. AmitSrivastava2's Avatar
    I made a factory reset then add the mail accounts again.
    Now it works! I hope I do not need to do this anymore...
    Factory reset. Oh no.
    05-06-2016 07:46 AM
  6. KCandSunshine13's Avatar
    I have a Lumia 735 and have experienced several instances where the back button doesn't work while typing an email in the Outlook app. What I do is select the error (usually a misspelled word) then over-write it. However, when I do that then the SEND button doesn't work. So, THEN I select the entire text, start a new reply, paste that text and pray that the SEND button work. I usually have to do this about 3-4 times before I can actually get the reply to go. What a steaming pile of crap this is...

    Note: another post says to re-install your Gmail account. That will be my next step.
    06-29-2016 03:44 PM

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