1. Windows Central Question's Avatar
    My screen turns black the moment I press call. This makes it really difficult to verify who I am calling, to turn speaker on or to go through recorded messages as i can't see the numbers on the screen. I have to constantly press the centre button on the side of the phone.
    05-08-2016 09:56 PM
  2. charlatan1978's Avatar
    This sounds like an issue with the proximity sensor.
    The screen should only go black if the sensor detects something near it, e.g. your ear or finger.
    I have seen this problem occur after a screen change.
    Can you confirm if any repair work has been done on your phone?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread.
    05-09-2016 04:27 AM

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