1. Windows Central Question's Avatar
    I've tried the windows phone recovery tool, but the computer isn't even picking up the phone. I can't turn the phone off without taking out the battery. And when I put the battery in it vibrates, goes to blu intro page, and then straight to "error: Unable to find bootable option. Press any key to shut down". I've had the phone for a year, is it just best to cut my losses and get a new one?
    05-09-2016 01:28 PM
  2. charlatan1978's Avatar
    Hi, even though the Windows Device Recovery Tool doesn't recognise the phone, have you tried the 'my device was not detected' method?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread.
    05-10-2016 05:09 AM
  3. charlatan1978's Avatar
    Post number 1 in this thread also shows how to hard reset using button combination.
    http://forums.windowscentral.com/blu...ml#post3451989
    05-10-2016 05:12 AM

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