1. Windows Central Question's Avatar
    I bought my son a windows Lumia 550 in February 2016, everything was fine until last night he said his phone kept saying update so he tried to update and since then its showing a big and small settings symbol and a loading bar underneath, then turns to a sad face and turns the phone off. I've tried resetting his phone by pressing the power button and volume at the same time, but nothing changes, still shows the same thing and turns off.
    05-11-2016 07:23 AM
  2. charlatan1978's Avatar
    Hi, you will need to reset the phone using the 'Windows Device Recovery Tool' from a pc/laptop.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread.
    05-11-2016 07:47 AM
  3. smeerlap's Avatar
    This seems to be the same problem I'm having (http://forums.windowscentral.com/ask...ble-phone.html), sadly, the WDRT isn't working for me. I hope it will for you.
    05-11-2016 08:04 AM

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