1. Windows Central Question's Avatar
    It used to be that when I plugged my phone in to the PC it would appear in file manager and I could drag and drop files.

    Now it doesn't appear.

    In device manager it appears under portable devices as an MTP USB device (although it used to appear as a Lumia or a windows phone) and under USB it appears 3 times as a lumia.

    In both areas of device manager it shows no problems.

    Under portable devices I can't uninstal/ update driver etc the boxes are greyed out.

    Under the USB section I can uninstall and I've tried this several times but it doesn't help even if I tick the check box to uninstall the software.
    05-11-2016 04:53 PM
  2. Chintan Gohel's Avatar
    It used to be that when I plugged my phone in to the PC it would appear in file manager and I could drag and drop files.

    Now it doesn't appear.

    In device manager it appears under portable devices as an MTP USB device (although it used to appear as a Lumia or a windows phone) and under USB it appears 3 times as a lumia.

    In both areas of device manager it shows no problems.

    Under portable devices I can't uninstal/ update driver etc the boxes are greyed out.

    Under the USB section I can uninstall and I've tried this several times but it doesn't help even if I tick the check box to uninstall the software.
    did you recently update the phone or pc or both? That might have caused something to go wrong

    For now, try a soft reset (restart) for both pc and phone and then check again

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    05-12-2016 06:43 AM

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