1. Felipeicd's Avatar
    Is any one having trouble with the 950xl getting warmer for no reason? I keep it in my pocket and suddenly it started to get really hot, to the point that I had to take it of and do a soft reset, I already did a hard reset a few weeks ago for WiFi problems and I really don't want to do another one
    05-12-2016 03:24 PM
  2. Zulfigar's Avatar
    Usually means an app got stuck and it's trying to recover it. I've had it happen on mine rarely (maybe once or twice since I've had it from day one).
    05-12-2016 03:33 PM
  3. Felipeicd's Avatar
    Mine gets hot almost always for no reason, problem is that in my country there's no were to fix it, no Microsoft store and no carrier sell the phone

    Enviado desde mTalk
    05-12-2016 11:55 PM
  4. Chintan Gohel's Avatar
    Mine gets hot almost always for no reason, problem is that in my country there's no were to fix it, no Microsoft store and no carrier sell the phone

    Enviado desde mTalk
    A few things you can try out:

    • Check settings >system > battery > which apps are using the most energy?
    • Again, in battery section, which apps can run in the background? Can you disable those you don't need? Keep messaging enabled to run in background
    • In battery section, you can also set up battery saver to kick in when the battery reaches a certain percentage. I keep mine on 100% so it's always on battery saver mode
    • In mail app, how often do you have mails to sync? Generally the longer the time period, the less the battery usage
    • What about brightness settings? Is it on high or auto? Auto is better than a fixed setting
    • If you finds that messaging app uses a lot of battery, this could be because it's linked with skype. Go to messaging app, settings and unlink skype
    • In photos app, do you have auto upload of photos enabled? If yes, try to not upload high res photos and videos unless you are charging the phone and on wifi
    • When you use some apps that are not data heavy like whatsapp or mail, you can use a lower network speed like 2G. It's what I do usually. I only use LTE when I have to use 6tag
    • If you're using edge for basic browsing, you could try using UC browser. Not only does it use less data but you can also disable images which means you save even more on data. The less data your phone has to receive, the less the energy used
    • In settings > privacy - check each of those settings to see which apps can use what. For example I can't understand why Word would need to access location info so I disabled that. There might be apps using services that they are not meant to use
    • Finally, keep wifi/cellular off when you don't need to have them on. The toggles in action centre are pretty fast so it doesn't take much time in switching internet on/off
    • Disable auto update of apps, you only update when you are ready and not when you are in need of critical things







    Hope this helps you
    Felipeicd likes this.
    05-13-2016 08:52 AM
  5. Felipeicd's Avatar
    A few things you can try out:

    • Check settings >system > battery > which apps are using the most energy?
    • Again, in battery section, which apps can run in the background? Can you disable those you don't need? Keep messaging enabled to run in background
    • In battery section, you can also set up battery saver to kick in when the battery reaches a certain percentage. I keep mine on 100% so it's always on battery saver mode
    • In mail app, how often do you have mails to sync? Generally the longer the time period, the less the battery usage
    • What about brightness settings? Is it on high or auto? Auto is better than a fixed setting
    • If you finds that messaging app uses a lot of battery, this could be because it's linked with skype. Go to messaging app, settings and unlink skype
    • In photos app, do you have auto upload of photos enabled? If yes, try to not upload high res photos and videos unless you are charging the phone and on wifi
    • When you use some apps that are not data heavy like whatsapp or mail, you can use a lower network speed like 2G. It's what I do usually. I only use LTE when I have to use 6tag
    • If you're using edge for basic browsing, you could try using UC browser. Not only does it use less data but you can also disable images which means you save even more on data. The less data your phone has to receive, the less the energy used
    • In settings > privacy - check each of those settings to see which apps can use what. For example I can't understand why Word would need to access location info so I disabled that. There might be apps using services that they are not meant to use
    • Finally, keep wifi/cellular off when you don't need to have them on. The toggles in action centre are pretty fast so it doesn't take much time in switching internet on/off
    • Disable auto update of apps, you only update when you are ready and not when you are in need of critical things







    Hope this helps you

    Thanks! I'm gonna try that and see if it works, if not I guess that an app is making trouble and I'll have to do a hard reset again ... Hope not
    Chintan Gohel likes this.
    05-13-2016 03:09 PM

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