1. Windows Central Question's Avatar
    I got a 950XL with a Moto back yesterday. This evening, while charging on my desk, I saw the screen blink, then come back with nothing but a green screen, I did a soft reset, pulled the battery for 10 minutes with no change. Pressing the center button seems to actually change from loci to start screen but it's still an unusable green. I can connect it to my computer and browse the phone although it doesn't see my SD card. Removing it makes no difference. The nearest MS Store is over an hour away and their online tech support is about worthless.

    I'm at a loss...any ideas?
    05-15-2016 12:40 AM
  2. Chintan Gohel's Avatar
    I got a 950XL with a Moto back yesterday. This evening, while charging on my desk, I saw the screen blink, then come back with nothing but a green screen, I did a soft reset, pulled the battery for 10 minutes with no change. Pressing the center button seems to actually change from loci to start screen but it's still an unusable green. I can connect it to my computer and browse the phone although it doesn't see my SD card. Removing it makes no difference. The nearest MS Store is over an hour away and their online tech support is about worthless.

    I'm at a loss...any ideas?
    looks like a serious hardware issue. How did you get the phone? there should be warranty, right? You could send it back or contact the store you bought it from for a replacement/repair

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    05-17-2016 03:08 AM

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