05-20-2016 12:42 AM
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  1. deansmilk's Avatar
    deansmilk
    So my 950xl will not rotate its screen. I downloaded an app to check that everything is working as far as the gyro and acceleromawhatever. All appears to be working except the screen rotation. The setting is not toggled and I did a soft reset as well. I noticed this yesterday after the ms health app updated but I also dropped my phone yesterday as well. There wasn't any external damage because of the case and it was around waste height. Any suggestions?
    05-18-2016 10:13 AM
  2. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
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    Originally Posted by deansmilk
    So my 950xl will not rotate its screen. I downloaded an app to check that everything is working as far as the gyro and acceleromawhatever. All appears to be working except the screen rotation. The setting is not toggled and I did a soft reset as well. I noticed this yesterday after the ms health app updated but I also dropped my phone yesterday as well. There wasn't any external damage because of the case and it was around waste height. Any suggestions?
    are you on insider preview?
    05-19-2016 03:38 AM
  3. deansmilk's Avatar
    deansmilk
    No, this phone was never on insider.
    05-19-2016 05:20 AM
  4. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by deansmilk
    No, this phone was never on insider.
    so apps such as mail or photos don't rotate automatically when you're in landscape?
    05-19-2016 06:28 AM
  5. deansmilk's Avatar
    deansmilk
    Correct, nothing rotates.
    05-19-2016 02:02 PM
  7. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by deansmilk
    Correct, nothing rotates.
    You've done a soft reset so I can't suggest that. Maybe you can wait until the next software update comes out to fix it or do a hard reset to sort it out. Another option would be to take it a service centre
    05-20-2016 12:42 AM
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