05-19-2016 03:31 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    Just did the latest development update on my Lumia 930. Now the phone wont boot past the windows logo. Just sits there.

    Had the same update with the last update a few days ago. I rebooted several times and it fixed it self. This time nothing seems to get it going it just sits here.
    05-19-2016 06:09 AM
  2. charlatan1978's Avatar
    charlatan1978
    Trusted Member
    Q&A Team
    Ambassador
    Hi, this is a known issue.
    Your options are to soft reset and then leave it for 45 mins.
    I had to do this twice on my Lumia 535.
    Failing that you will need to recover the phone using the 'Windows Device Recovery Tool'.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread.
    Last edited by charlatan1978; 05-19-2016 at 06:19 AM. Reason: extra line
    05-19-2016 06:18 AM
  3. fpena911's Avatar
    fpena911
    This stinks - it just happened to me as well.

    I removed the battery so now I just sit here and wait for 45 minutes? Argh!
    05-19-2016 09:26 AM
  4. charlatan1978's Avatar
    charlatan1978
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by fpena911
    I removed the battery so now I just sit here and wait for 45 minutes?
    Not sure why you removed battery.
    The advice given by Microsoft is to soft reset the phone (hold volume down + power button) and let it boot back up.
    When it gets to the Windows logo, let it sit for 45 mins (if needed) and if still on the logo soft reset again.
    I had to do this twice on my Lumia 535.
    05-19-2016 09:29 AM
  5. fpena911's Avatar
    fpena911
    Originally Posted by charlatan1978
    Not sure why you removed battery.
    The advice given by Microsoft is to soft reset the phone (hold volume down + power button) and let it boot back up.
    When it gets to the Windows logo, let it sit for 45 mins (if needed) and if still on the logo soft reset again.
    I had to do this twice on my Lumia 535.
    I only did that because the phone wasn't being at all responsive so I figured it was completely locked up. Forgot about the soft reset. Hopefully my actions didn't do anything to corrupt it :(
    05-19-2016 10:29 AM
  7. fpena911's Avatar
    fpena911
    Rebooting a couple of times brought my phone back to life.

    All is good now! Thank you charlatan1978 for your recommendation!
    05-19-2016 01:07 PM
  8. Muessig's Avatar
    Muessig
    Glad you got it sorted!
    05-19-2016 01:08 PM
  9. DimplesMcGee's Avatar
    DimplesMcGee
    How long is too long to wait? I've hard/soft reset about 10 times now but it still remains on logo after nokia screen. Did this on previous build and came right but I'm getting edgy now. How long is too long? Could it have frozen? Don't want to wait till morning to find it froze but don't want to start again if I don't have to.
    05-19-2016 03:31 PM
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