1. Windows Central Question's Avatar
    I have Cortana on my Lumia 635 and it has been working fine, until this week when it suddenly stopped acknowledging me and only "speaks" when directly accessed - "Hey Cortana" for example, but thereafter it does not have a voice response. My settings, who I am by name etc. have all gone and I do not seem to be able to reset the App.

    My phone is running Windows 10 build 10.0.10586.107
    05-20-2016 05:17 PM
  2. Chintan Gohel's Avatar
    I have Cortana on my Lumia 635 and it has been working fine, until this week when it suddenly stopped acknowledging me and only "speaks" when directly accessed - "Hey Cortana" for example, but thereafter it does not have a voice response. My settings, who I am by name etc. have all gone and I do not seem to be able to reset the App.

    My phone is running Windows 10 build 10.0.10586.107
    you can update your phone so that it runs a newer version (10586.318)

    Go to settings > update and check for updates and download

    It should help in resolving the issue
    05-20-2016 11:53 PM

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