06-08-2016 08:11 AM
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  1. eliseconsternation's Avatar
    eliseconsternation
    Even the settings and the camera. What should i do? I turned it off but still its the same, i also try to take out my sim card together with my memory card but it's still the same ? :(((
    06-07-2016 01:24 AM
  2. Maurizio Troso's Avatar
    Maurizio Troso
    Originally Posted by eliseconsternation
    Even the settings and the camera. What should i do? I turned it off but still its the same, i also try to take out my sim card together with my memory card but it's still the same ? :(((
    1- Which phone?
    2 - WIch windows and build you got?

    Try a soft reset (hold vol down+ power 15 secs, phone will reboot as a ctrl+alt+canc)
    06-07-2016 03:33 AM
  3. eliseconsternation's Avatar
    eliseconsternation
    I'm not sure, its just a gift. All i know is Microsoft Lumia,
    I don't know what window it is.

    I already try that but its still the same, do i need to bring it to the repair shop ?
    06-07-2016 09:11 PM
  4. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by eliseconsternation
    I'm not sure, its just a gift. All i know is Microsoft Lumia,
    I don't know what window it is.

    I already try that but its still the same, do i need to bring it to the repair shop ?
    do you have a pc? If yes, search for windows device recovery tool software and install it on the pc. after installation, connect the phone to the pc via USB and use the software to see if you can reset the device

    You can also take it to a repair shop where they would also do this
    06-08-2016 08:11 AM
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