1. Windows Central Question's Avatar
    large and small cog turning each other then phone goes off again cant do anything with it
    06-13-2016 02:27 AM
  2. VigneshB's Avatar
    Unfortunately, you would need to perform a hard reset on your device which will result in you losing all the data on your phone.
    Press and hold the volume down, power buttons until your phone vibrates and restarts
    As soon as the Nokia logo appears, press the following buttons one at a time in a sequence: Volume up, Volume down, Power, Volume down
    The OEM logo should briefly disappear and then come back (if the keys are pressed correctly). The spinning gears will then return for another 5-15 minutes before your device comes back with the Welcome screen.
  3. VigneshB's Avatar
    Unfortunately, you would need to perform a hard reset on your device which will result in you losing all the data on your phone.
    Press and hold the volume down, power buttons until your phone vibrates and restarts
    As soon as the Nokia logo appears, press the following buttons one at a time in a sequence: Volume up, Volume down, Power, Volume down
    The OEM logo should briefly disappear and then come back (if the keys are pressed correctly). The spinning gears will then return for another 5-15 minutes before your device comes back with the Welcome screen.
    RumoredNow likes this.
    06-13-2016 02:53 AM
  4. RumoredNow's Avatar
    I agree with Vignesh, hard reset. But also a soft reset may be worth trying first to avoid that data loss.

    Sounds like a stuck update and soft reset will usually fix this.

    Soft Reset = Hold the Volume Down + Power buttons until the phone vibrates and reboots (about 10 seconds). Soft Reset is a great go-to to solve many types of glitch.

    Hard Reset = Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down

    Now tap Volume Up / Volume Down / Power / Volume Down

    You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do loose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.


    Not knowing what caused this I can only guess at stuck update unless you were intentionally trying to reset your phone.


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    06-13-2016 01:39 PM

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