06-19-2016 10:00 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    My Surface Pro (Windows 10) has suddenly developed a problem of not running unless the power cord is plugged in. Pressing the power button does nothing unless the device is corded. If I pull the cord while the device is running it immediately goes into sleep mode as if I had pressed the power button. The battery indicator in the system tray displays a white "X" rather than a battery level. Clicking the indicator shows the battery is charged to 100%. See this screenshot: bit.ly slash 1Uh2l3b (sorry, I couldn't insert a clickable link). Does anyone know what is causing this problem?
    06-19-2016 09:46 AM
  2. Maurizio Troso's Avatar
    Maurizio Troso
    Originally Posted by Windows Central Question
    My Surface Pro (Windows 10) has suddenly developed a problem of not running unless the power cord is plugged in. Pressing the power button does nothing unless the device is corded. If I pull the cord while the device is running it immediately goes into sleep mode as if I had pressed the power button. The battery indicator in the system tray displays a white "X" rather than a battery level. Clicking the indicator shows the battery is charged to 100%. See this screenshot: bit.ly slash 1Uh2l3b (sorry, I couldn't insert a clickable link). Does anyone know what is causing this problem?
    Battery not plugged / battery fault
    Chintan Gohel likes this.
    06-19-2016 10:00 AM
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