07-06-2016 07:50 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    Data connection (WiFi and mobile data) both drop their connection a minute or two after screen times out.
    So Whatapp loses its connection until I bring the screen back on.
    I am using a Lumia 930 running Windows 10 OS, build 10.0.10586.420
    Prior to a recent Windows update this functionality used to work just fine. ie I received Whatsapp notifications when phone was in standby.
    06-23-2016 06:01 AM
  2. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Windows Central Question
    Data connection (WiFi and mobile data) both drop their connection a minute or two after screen times out.
    So Whatapp loses its connection until I bring the screen back on.
    I am using a Lumia 930 running Windows 10 OS, build 10.0.10586.420
    Prior to a recent Windows update this functionality used to work just fine. ie I received Whatsapp notifications when phone was in standby.
    check this thread for more information on your issue as well as get better feedback http://forums.windowscentral.com/win...ease-ring.html

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    06-23-2016 06:22 AM
  3. Maurizio Troso's Avatar
    Maurizio Troso
    Originally Posted by Windows Central Question
    Data connection (WiFi and mobile data) both drop their connection a minute or two after screen times out.
    So Whatapp loses its connection until I bring the screen back on.
    I am using a Lumia 930 running Windows 10 OS, build 10.0.10586.420
    Prior to a recent Windows update this functionality used to work just fine. ie I received Whatsapp notifications when phone was in standby.
    Fresh new problem. Try first a soft reset, then check if Whatsapp is allowed in background apps.
    I could undestand wifi, but carrier has no logic...
    Chintan Gohel likes this.
    06-23-2016 06:24 AM
  4. ccourtney2's Avatar
    ccourtney2
    Thanks for the reply.
    I checked the settings - Whatsapp was already allowed as a background app. But your suggestion of a soft reset has cured the issue. Many thanks.
    Chintan Gohel likes this.
    06-23-2016 07:38 AM
  5. ccourtney2's Avatar
    ccourtney2
    Hi Again,
    Although the soft reset appeared to work. The following day it was exhibiting exactly the same behavior.
    Every time I soft reset, it works for the rest of that day but then falls over the next day!
    Regards
    07-05-2016 09:24 AM
  7. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by ccourtney2
    Hi Again,
    Although the soft reset appeared to work. The following day it was exhibiting exactly the same behavior.
    Every time I soft reset, it works for the rest of that day but then falls over the next day!
    Regards
    even if whatsapp can run in the background, is your phone on battery saver mode all the time? That would mean whatsapp cannot run in the background
    07-06-2016 07:50 AM
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