06-30-2016 03:37 AM
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  1. Jesse Lim Jia Nian's Avatar
    Jesse Lim Jia Nian
    I just refresh my Surface Pro 4 with keeping all my files. I have re-installed all the apps and the only apps that have issue is both the Facebook app. The Facebook app kept displaying "No Internet Connection" but I can still browse it and receive notification. The FB Messenger app has the most severe issue, I can't login as it says "No Internet Connection"

    Any advice on fixing the app or something?

    Many Thanks, Jesse
    06-26-2016 04:51 AM
  2. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
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    Originally Posted by Jesse Lim Jia Nian
    I just refresh my Surface Pro 4 with keeping all my files. I have re-installed all the apps and the only apps that have issue is both the Facebook app. The Facebook app kept displaying "No Internet Connection" but I can still browse it and receive notification. The FB Messenger app has the most severe issue, I can't login as it says "No Internet Connection"

    Any advice on fixing the app or something?

    Many Thanks, Jesse
    can you install them afresh? That's usually the first step.
    And check your internet connection - it might be unstable or slow
    06-27-2016 04:49 AM
  3. Jesse Lim Jia Nian's Avatar
    Jesse Lim Jia Nian
    can you install them afresh? That's usually the first step.
    And check your internet connection - it might be unstable or slow

    I installed them after the refresh since all apps will be deleted. No problem with internet connection since other apps like Mail and LINE works just fine. Tried to reinstall them a few times but the problem still persist
    06-29-2016 08:25 PM
  4. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Jesse Lim Jia Nian
    can you install them afresh? That's usually the first step.
    And check your internet connection - it might be unstable or slow

    I installed them after the refresh since all apps will be deleted. No problem with internet connection since other apps like Mail and LINE works just fine. Tried to reinstall them a few times but the problem still persist
    I'm assuming you're using wifi or wired internet?
    06-30-2016 03:37 AM
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