06-27-2016 04:18 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    we can see text and emails but over the top comes passcode enter now but passcode she has does not work
    06-27-2016 03:35 AM
  2. charlatan1978's Avatar
    charlatan1978
    Trusted Member
    Q&A Team
    Ambassador
    HI, if you have 'find my phone' enabled then you can reset the passcode remotely.
    If not, then you will need to reset the phone, either a hard reset using the key combination or via the 'Windows Device Recovery Tool'.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread... Please see this link for instructions on how to join Windows Central.
    06-27-2016 04:18 AM
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