I can't sign in. Can't create a new account because it says my e-mail is already registered?

[Windows Central Question]

I can't sign in. Can't create a new account because it says my e-mail is already registered

I cannot sign in. When I check to confirm that my password is correct it says there is no account with my e-mail address. When I try to create an account it says there is already an account with that e-mail address??

 

[Chintan Gohel]

Re: I can't sign in. Can't create a new account because it says my e-mail is already registered

I cannot sign in. When I check to confirm that my password is correct it says there is no account with my e-mail address. When I try to create an account it says there is already an account with that e-mail address??

Try a restart first to see if that can clear the issue
Try sfc check: https://support.microsoft.com/en-us/kb/929833


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