07-17-2016 01:13 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I have a Microsoft Surface Dock and when I connect the cable to my surface all works well BUT when I click on the battery icon I get battery life percentage left and a text saying PLUGGED IN, NOT CHARGING. what is going on? please help, Microsoft.
    07-17-2016 12:46 PM
  2. Jazmac's Avatar
    Jazmac
    Probably the same thing most people would do, take it to a Microsoft store or contact Microsoft support to see what could be done.
    Chintan Gohel likes this.
    07-17-2016 12:59 PM
  3. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
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    Originally Posted by Windows Central Question
    I have a Microsoft Surface Dock and when I connect the cable to my surface all works well BUT when I click on the battery icon I get battery life percentage left and a text saying PLUGGED IN, NOT CHARGING. what is going on? please help, Microsoft.
    we're a community fan based site, we're technically not representing MS.
    As has been suggested, take it to the store or service centre

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    07-17-2016 01:13 PM
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