1. Windows Central Question's Avatar
    I have checked my security settings and I have shut down my phone and nothing clears the problem
    07-22-2016 08:31 AM
  2. Indistinguishable's Avatar
    I have checked my security settings and I have shut down my phone and nothing clears the problem
    Hi there - that's an unfortunate issue to have. You mentioned that you shut down your phone, but have you tried a soft reset?

    Soft Reset

    The soft reset is the same thing as pulling your battery (on devices where that is possible). This method will not remove anything at all from your phone and is completely safe to attempt in any problem situation.
    You perform the soft reset by having your phone turned on. Then press and hold the volume down + power buttons until your phone vibrates and restarts. Note that you should not touch the device screen during the process (not even when the 'slide down to power off' prompt appears).

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    07-22-2016 09:13 AM
  3. Chintan Gohel's Avatar
    And check that message backup is on and set to anytime. Did you recently upgrade your phone to windows 10?
    07-22-2016 10:05 AM

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