07-26-2016 02:17 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    At the start screen after the 'NOKIA' logo and two wheels there's a sad smiley :-( and the phone remains in that state. I cant even turn it off using power button. I have to manually remove the battery every time I want to shut it down. After trying soft reset for a few days, I decided to hard reset the phone. But I can't even perform hard reset.Now the phone is not charging.I'm really scared a little bit. From some post I came to know - I need to press my volume down, power button simultaneously, and when the phone restarts press the volume up,volume down,power button and then volume down. Tried several times. But in vain. Can anyone help me with this problem, at least any hard reset method?
    07-22-2016 10:15 AM
  2. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Windows Central Question
    At the start screen after the 'NOKIA' logo and two wheels there's a sad smiley :-( and the phone remains in that state. I cant even turn it off using power button. I have to manually remove the battery every time I want to shut it down. After trying soft reset for a few days, I decided to hard reset the phone. But I can't even perform hard reset.Now the phone is not charging.I'm really scared a little bit. From some post I came to know - I need to press my volume down, power button simultaneously, and when the phone restarts press the volume up,volume down,power button and then volume down. Tried several times. But in vain. Can anyone help me with this problem, at least any hard reset method?
    download windows device recovery tool for your pc, install it and use it to restore your phone to factory settings

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    07-22-2016 10:20 AM
  3. sillymonk's Avatar
    sillymonk
    it's not even charging a bit how can i do things to my phone
    07-22-2016 10:28 AM
  4. sillymonk's Avatar
    sillymonk
    Originally Posted by Chintan Gohel
    download windows device recovery tool for your pc, install it and use it to restore your phone to factory settings
    please bro i've tried that too but it didn't worked
    07-22-2016 10:32 AM
  5. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
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    Originally Posted by sillymonk
    please bro i've tried that too but it didn't worked
    when you tried WDRT, what happened? Can you give details?
    07-22-2016 10:50 AM
  6. sillymonk's Avatar
    sillymonk
    it's not detecting my device
    want to flash my lumia 525 to bring it back to life
    07-26-2016 01:40 AM
  7. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by sillymonk
    it's not detecting my device
    want to flash my lumia 525 to bring it back to life
    check under "how do I use this tool" https://support.microsoft.com/en-us/...overy-tool-faq
    07-26-2016 02:17 AM
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