07-26-2016 02:24 AM
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  1. tasos dados's Avatar
    tasos dados
    Hello, i have microsoft lumia 950 and lately i ve seen that it does sudden automatic restart without any reason. This happens often when i use skype for 1-2 hours. In skype case before it restarts i hear the sound of bluescreen as you might had in a computer crash. Anyone has seen similar behaviour?
    07-25-2016 02:06 AM
  2. bijak_riyandi's Avatar
    bijak_riyandi
    is it only happens with Skype or also with other apps?
    07-25-2016 02:22 AM
  3. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by tasos dados
    Hello, i have microsoft lumia 950 and lately i ve seen that it does sudden automatic restart without any reason. This happens often when i use skype for 1-2 hours. In skype case before it restarts i hear the sound of bluescreen as you might had in a computer crash. Anyone has seen similar behaviour?
    check for OS and app updates
    Did you get the recent firmware update?
    07-25-2016 02:55 AM
  4. tasos dados's Avatar
    tasos dados
    Yes everything is updated. Usually the restart issue is more shown when using skype... Not with other apps. But in skype the funny thing is that it does the blue screen/ram error sound before it restarts. The other times that it restarted randomly o was checking fb messenger but it restarted without this sound. :P Maybe some skype drivers are interfering?
    07-25-2016 04:26 AM
  5. tasos dados's Avatar
    tasos dados
    Yes everything is updated. Usually the restart issue is more shown when using skype... Not with other apps. But in skype the funny thing is that it does the blue screen/ram error sound before it restarts. The other times that it restarted randomly i was checking fb messenger but it didnt make the weird sound
    07-25-2016 04:29 AM
  6. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by tasos dados
    Yes everything is updated. Usually the restart issue is more shown when using skype... Not with other apps. But in skype the funny thing is that it does the blue screen/ram error sound before it restarts. The other times that it restarted randomly i was checking fb messenger but it didnt make the weird sound
    probably the app needs more optimisation for it to work properly
    07-25-2016 05:33 AM
  7. tasos dados's Avatar
    tasos dados
    There are like 6 settings in skype that i dont think they may be related to the restart. Yesterday it also reatartedw. In the time i was using fb messenger
    07-26-2016 02:23 AM
  8. tasos dados's Avatar
    tasos dados
    Restarted*
    07-26-2016 02:24 AM
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