07-28-2016 01:29 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    This is a phone I used previously and I cannot remember my password. I have access to my microsoft account but don't know if that helps any.
    07-27-2016 11:25 PM
  2. PepperdotNet's Avatar
    PepperdotNet
    Ambassador
    If you can find the device under account.microsoft.com you may be able to lock it from there with a new pin. Then you should be able to unlock it.
    Chintan Gohel likes this.
    07-28-2016 12:11 AM
  3. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Windows Central Question
    This is a phone I used previously and I cannot remember my password. I have access to my microsoft account but don't know if that helps any.
    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    07-28-2016 01:29 AM
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