1. Windows Central Question's Avatar
    Yesterday, I tried to install Windows 10 using the Media Creation Tool and it got stuck on "Checking for updates".

    I rebooted and this morning I am trying again using the Windows 10 Upgrade Assistant and, after months of this upgrade being pushed on me and saying my computer is compatible, it is now saying my display is not compatible???
    07-29-2016 07:24 AM
  2. MDK22's Avatar
    IF you want the upgrade, change your display settings (not sure to what, possibly recommended) ...
    and attempt to upgrade, again.

    I had the same issue, originally, changed my display settings & it worked.
    Chintan Gohel and xandros9 like this.
    07-29-2016 07:30 AM
  3. Chintan Gohel's Avatar
    Yesterday, I tried to install Windows 10 using the Media Creation Tool and it got stuck on "Checking for updates".

    I rebooted and this morning I am trying again using the Windows 10 Upgrade Assistant and, after months of this upgrade being pushed on me and saying my computer is compatible, it is now saying my display is not compatible???
    as has been suggested, change display settings and try again

    By the way, if you knew for months your pc is compatible, why wait for now?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    07-29-2016 07:38 AM
  4. Matt Kaz's Avatar
    I'm the OP -- made an account so I can reply. I'm already on recommended display settings.

    I've tried upgrading several times over the last few months to no avail. First time I got this message though. When I saw today was the last day yesterday, I figured I'd give it one last ditch effort.
    Chintan Gohel likes this.
    07-29-2016 07:45 AM
  5. MDK22's Avatar
    Not sure if it exists, revert to default for display settings.
    Laptop or PC?
    What age / vintage?
    Manufacturer (maybe hit their website)
    What OS are you running, now?
    You may have to search these forums for a solution (more posts will make it more visible).

    Alternatively, Upgrade Assistant should have an FAQ.
    Good Luck - Windows 10 is worth the effort.
    07-29-2016 08:16 AM
  6. Matt Kaz's Avatar
    Laptop, close to 5 years old now. Thinking it's just too old. It's an HP g6-1d40ca. Currently on Windows 7. Thinking my graphics card may not be compatible (ADM Radeon HD 6520g)
    Chintan Gohel likes this.
    07-29-2016 08:43 AM
  7. xandros9's Avatar
    Laptop, close to 5 years old now. Thinking it's just too old. It's an HP g6-1d40ca. Currently on Windows 7. Thinking my graphics card may not be compatible (ADM Radeon HD 6520g)
    that's a bit too young to worry about compatibility stuff. Although the graphics card might be an issue, I would consult Google to see if anyone else has run into issues with that Radeon model.

    But yea I've never heard of a display itself that's incompatible in all my time on the net.
    07-29-2016 09:23 AM
  8. v535's Avatar
    Use this link to get the drivers from AMD


    Chintan Gohel likes this.
    07-29-2016 03:10 PM
  9. Krystianpants's Avatar
    Here's another thing. If you have a microsoft store nearby, take it there and they will do it for you. If they can't and your PC meets the requirements you could get a free new Dell XPS laptop.
    07-29-2016 05:06 PM
  10. mggm100's Avatar
    I know 2 people who received that message about video incompatibility this week. One was on Win 7 and had disabled the Get Windows Now app. The other was on 8.0.

    The 8.0 issue was solved by first upgrading to 8.1 from the Store and then to windows 10.

    The Win 7 computer with the disabled Get Windows Now app had to retrieve it using the steps shown here.
    How to get the Windows 10 upgrade icon if it's missing - CNET

    Once the icon showed up again in the system tray, the upgrade to 10 went without a hitch.
    Chintan Gohel likes this.
    07-29-2016 05:58 PM

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