08-29-2016 04:02 AM
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  1. laffnpanda's Avatar
    laffnpanda
    I'm just wondering if anyone else is having issues with Spotify on their phones. It started off as not being able to load, so I restarted my phone, then I had to reinstall the app, then it now loads but won't play any tracks I've saved for offline play. Please offer any assistance. I have a Lumia 950xl on the T-mobile network.
    08-01-2016 07:40 PM
  2. realwarder's Avatar
    realwarder
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    You may want to reach out to Spotify support.
    08-01-2016 11:29 PM
  3. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by laffnpanda
    I'm just wondering if anyone else is having issues with Spotify on their phones. It started off as not being able to load, so I restarted my phone, then I had to reinstall the app, then it now loads but won't play any tracks I've saved for offline play. Please offer any assistance. I have a Lumia 950xl on the T-mobile network.
    is it on sd storage? Can you move it to internal?
    08-01-2016 11:57 PM
  4. fin11's Avatar
    fin11
    Spotify was working fine on my Lumia 950XL, but after last OS upgrade to 10586.545 on production build the app stopped working totally. I get an error message: The audio could not be started. Please restart the application. Restarting doesnt help. Reinstalled Spotify app but still have the same problem. Anyone else have this problem? Does hard reset help?
    08-13-2016 09:06 AM
  5. fin11's Avatar
    fin11
    Spotify is working fine again. Didn't do anything with my phone it just works again 😆. Maybe some kind of server problem?
    Chintan Gohel likes this.
    08-14-2016 07:08 AM
  7. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by fin11
    Spotify is working fine again. Didn't do anything with my phone it just works again . Maybe some kind of server problem?
    as a general rule about apps that stop working - wait for a day and try again, reinstall them or move to internal storage :-)
    08-14-2016 02:05 PM
  8. FredBloggs007's Avatar
    FredBloggs007
    I have this problem now after updating my 950xl to the Anniversary Prod update last night.
    08-17-2016 08:26 AM
  9. Aiver's Avatar
    Aiver
    Originally posted by FredBloggs007
    I have this problem now after updating my 950xl to the Anniversary Prod update last night.
    that's AU bug 🐛
    08-17-2016 09:01 AM
  10. FredBloggs007's Avatar
    FredBloggs007
    Originally Posted by Aiver
    that's AU bug 
    Really? Where's that been reported previously?
    08-17-2016 07:53 PM
  11. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by Aiver
    that's AU bug
    Originally Posted by FredBloggs007
    Really? Where's that been reported previously?
    Haven't seen that reported anywhere officially - can you post the link?
    08-18-2016 08:27 AM
  12. FredBloggs007's Avatar
    FredBloggs007
    Hmmmm - its started working now?!
    Chintan Gohel likes this.
    08-18-2016 01:10 PM
  13. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by FredBloggs007
    Hmmmm - its started working now?!
    issues like these usually resolve themselves in a couple of days
    08-19-2016 05:50 AM
  14. FredBloggs007's Avatar
    FredBloggs007
    And now it's stopped again!
    08-26-2016 07:25 PM
  15. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by FredBloggs007
    And now it's stopped again!
    maybe switch to groove music?
    08-28-2016 02:05 PM
  16. FredBloggs007's Avatar
    FredBloggs007
    Originally Posted by Chintan Gohel
    maybe switch to groove music?
    I'm using it, but will stop using Spotify when Groove implement a Family Pass.
    Chintan Gohel likes this.
    08-29-2016 04:02 AM
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