1. Karl Vincent Alvarez's Avatar
    Throughout a day, my phone restarts for about 6-7 times. Most of the time it happens when my mobile data connection is on.
    08-03-2016 06:14 PM
  2. SleepyTheDon's Avatar
    Are you running multiple apps in the background? Does it freeze and then restart? If so it could be the lack of ram space or an OS glitch also if you recently installed a new app uninstall it to see if your restarts stop.
    08-03-2016 10:03 PM
  3. Chintan Gohel's Avatar
    Throughout a day, my phone restarts for about 6-7 times. Most of the time it happens when my mobile data connection is on.
    are you on the latest official update or on an insider update?
    Disable any app you suspect of causing this issue from running in the background
    08-04-2016 04:33 AM
  4. Karl Vincent Alvarez's Avatar
    Most of the time the only app running in the background are Facebook Beta and/or Messenger Beta. And no, it doesn't freeze first. It just blacks out and I either have to long press the power button or it restarts on its own. But hanks for the advice!
    08-04-2016 08:43 AM
  5. Karl Vincent Alvarez's Avatar
    are you on the latest official update or on an insider update?
    Disable any app you suspect of causing this issue from running in the background
    I'm on the latest insider update.
    08-04-2016 08:44 AM
  6. Chintan Gohel's Avatar
    Most of the time the only app running in the background are Facebook Beta and/or Messenger Beta. And no, it doesn't freeze first. It just blacks out and I either have to long press the power button or it restarts on its own. But hanks for the advice!
    I'm on the latest insider update.
    so disable them and test. I would also suggest disable cellular if not in use and test
    08-05-2016 07:50 AM
  7. Zulfigar's Avatar
    I would also take it a step further and see if they're on the SD card, if they are, move them to the main storage and test that too. It could be your Micro SD card is failing.
    Chintan Gohel likes this.
    08-05-2016 08:46 AM
  8. Karl Vincent Alvarez's Avatar
    Update: So I have now stopped some of my apps from running in the background. I also checked if I have apps on my SD card (but there were none). Now, it seems my phone keeps on restarting after it has reached the 20% mark on the battery life. The restart process is like a loop until the battery level hits 0% and I have to charge it so it can be usable again.
    08-08-2016 03:06 AM
  9. Chintan Gohel's Avatar
    Update: So I have now stopped some of my apps from running in the background. I also checked if I have apps on my SD card (but there were none). Now, it seems my phone keeps on restarting after it has reached the 20% mark on the battery life. The restart process is like a loop until the battery level hits 0% and I have to charge it so it can be usable again.
    another user found out that the battery wasn't firmly fixed in, they had to wedge the battery so that the contact pins could firmly hold.
    Or it could be failing battery which a warranty could solve?
    08-08-2016 08:01 AM
  10. Karl Vincent Alvarez's Avatar
    Tried checking the battery. It seems to be bulging a little (which is a bad sign, right?). I'll have it checked on a Microsoft store. Thanks! (Although the problem about the continuous restarting persists)
    08-09-2016 07:12 AM
  11. Chintan Gohel's Avatar
    Tried checking the battery. It seems to be bulging a little (which is a bad sign, right?). I'll have it checked on a Microsoft store. Thanks! (Although the problem about the continuous restarting persists)
    that's more proof that it's the battery - try getting the replacement
    08-09-2016 07:43 AM
  12. Karl Vincent Alvarez's Avatar
    Hello again! Gonna revive this thread because I just received my phone back from the service center. Apparently, they had to factory reset it along with replacing the bloated battery.

    Anyways, would it be okay to install the double-tap-to-wake firmware update on my handset? I've read from other threads that they suspect this firmware update to be the cause of some bloated battery cases on other users (though I have some doubts on this because the problem started already months after the firmware update).
    09-12-2016 03:29 AM
  13. Chintan Gohel's Avatar
    Hello again! Gonna revive this thread because I just received my phone back from the service center. Apparently, they had to factory reset it along with replacing the bloated battery.

    Anyways, would it be okay to install the double-tap-to-wake firmware update on my handset? I've read from other threads that they suspect this firmware update to be the cause of some bloated battery cases on other users (though I have some doubts on this because the problem started already months after the firmware update).
    it's okay to install the firmware, I doubt that it would cause the battery to severely fail
    09-12-2016 07:43 AM

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