1. Windows Central Question's Avatar
    So i was on internet explore watching youtube videos becuase the youtube app takes me to the internet explore and i tried both soft and hard boots but the power, camrea, volume and the buttons at bottom of screens dont work at all everytime i try to check to see if the battey has drained i have to plug it as if i was charging it and the screen turnes on not on the nokia sign but still on internet explorer my question is does anyone know any other ways to fix this or to reset the phone if this happens again and thanks for taking you time to read and possible reply with a answer
    08-05-2016 08:50 AM
  2. Chintan Gohel's Avatar
    you're sure you did a hard reset?

    There are 4 types of Reset...
    • Soft Reset
    • Hard Reset
    • Factory Reset
    • WDRT


    Soft Reset is holding the Volume Down & Power buttons until the phone vibrates and reboots (about 10 seconds). This rebbots the phone with a cleared out RAM and Cache. No data is lost. It is good for when the phone freezes or you experience a glitch of some sort.


    Hard Reset really should be a last resort. Use Hard Reset when the phone is completely unresponsive and no other method will work.
    • Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down
    • Now tap Volume Up / Volume Down / Power / Volume Down
    • You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do loose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.


    Factory Reset is Done through Settings > About > Reset your phone (8 & 8.1) or Settings > System > About > Reset your phone (W10M).

    • You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do lose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.


    In case of Hard Reset & Factory Reset the phone goes back to the exact version you were running when you performed the reset.


    WDRT For right now, Windows Device Recovery Tool is only flashing 8.1 to models that did not launch with 10 so it is the way to revert if you don't care for W10M: Windows Device Recovery Tool FAQ

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    08-06-2016 04:44 AM

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