08-07-2016 12:13 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    Hello

    I currently use windows insider on my lumiam920 with latest official win10 10586.494, but i need reset phone from settings/system. So my question is: what after reset my version os system? Its 8.1 lr still win10mobile 10586.494 or else?
    If 8.1 can i get again update from windows insider to 10586.494?
    And if that after reset win10m can i again update for 10586.494?

    Thank you
    08-06-2016 02:23 AM
  2. charlatan1978's Avatar
    charlatan1978
    The Lumia 920 didn't get the official Win 10 mobile, so you must be an Insider. If you hard reset you will stay on the same OS.
  3. cyril_murray's Avatar
    cyril_murray
    If your build is 10586.494,then you are not an insider.
    However,if you do a hard reset,you will still have windows 10 on your device

    Windows 10 Mobile
    Chintan Gohel and Anton Earmack like this.
    08-06-2016 03:05 AM
  4. charlatan1978's Avatar
    charlatan1978
    Trusted Member
    Q&A Team
    Ambassador
    The Lumia 920 didn't get the official Win 10 mobile, so you must be an Insider. If you hard reset you will stay on the same OS.
    Chintan Gohel and Anton Earmack like this.
    08-06-2016 03:32 AM
  5. Anton Earmack's Avatar
    Anton Earmack
    Thx for reply.
    Like I said already I Windows insider in release ring.
    Ok so after hard reset I still on 10586.494?
    I asking this coz if it's older win10, can I updates to 10586.494?

    I remember some news about 920 users and some others oldpgones can't get anymore via windows insider updates
    08-06-2016 05:29 AM
  6. charlatan1978's Avatar
    charlatan1978
    Trusted Member
    Q&A Team
    Ambassador
    If you are on 10586.494 and you hard reset, you will still be on it. The only way to change is via the Windows Device Recovery Tool, which will take you to WP8.1. However the 920 and other unsupported phones currently cannot get any of the insider builds.
    08-06-2016 06:37 AM
  7. Anton Earmack's Avatar
    Anton Earmack
    Confused....i get this build from windows insider...so even I hard reset I still on 586.494? Correct?
    08-06-2016 08:50 AM
  8. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Anton Earmack
    Confused....i get this build from windows insider...so even I hard reset I still on 586.494? Correct?
    yes, if you hard reset, you still stay on .494. You cannot go backwards by doing a hard reset
    08-06-2016 09:25 AM
  9. abhishek singh21's Avatar
    abhishek singh21
    Ambassador
    Originally Posted by Anton Earmack
    remember some news about 920 users and some others oldpgones can't get anymore via windows insider updates
    yes that is correct, but only if you go back to windows 8.1 and yes hard reset wont take you back to windows phone 8.1, you will stay on 10586.494 :)
    08-07-2016 12:13 AM
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