08-06-2016 12:20 PM
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  1. Windows Central Question's Avatar
    Windows Central Question
    Can't open the app. Says version expired and asks me to go to Windows Store to update WhatsApp. However when I go to Store it displays that WhatsApp is already installed and doesn't give me any other option. I see no other option. I don't want to uninstall and reinstall WhatsApp as I don't want my conversations deleted as i never backed up my conversations. Please help.
    08-06-2016 10:25 AM
  2. Saurabh Tawari's Avatar
    Saurabh Tawari
    Actually whatsapp automatically back up all your chats daily at 4.00am!!You can check your database files in your file explorer.
    abhishek singh21 likes this.
    08-06-2016 10:34 AM
  3. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
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    Originally Posted by Windows Central Question
    Can't open the app. Says version expired and asks me to go to Windows Store to update WhatsApp. However when I go to Store it displays that WhatsApp is already installed and doesn't give me any other option. I see no other option. I don't want to uninstall and reinstall WhatsApp as I don't want my conversations deleted as i never backed up my conversations. Please help.
    what OS version are you on? Users on windows 7.8 and below can no longer use it

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    08-06-2016 10:37 AM
  4. Kobby-yalley's Avatar
    Kobby-yalley
    please i am using lumia 635 and on windows 8.1
    08-06-2016 11:10 AM
  5. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
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    Originally Posted by Kobby-yalley
    please i am using lumia 635 and on windows 8.1
    okay, have you tried to restart your phone? It can sometimes fix the store issue
    Can you also open store, go to settings and check for updates?
    08-06-2016 12:20 PM
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