Why is my microsoft surface pro 4 not responding at all

[Windows Central Question]

My Microsoft surface pro 4 won't respond. I tried moving the curser, nothing happens. I tried turning it off and on, nothing happens. It's stuck for like 30 minutes and nothing is happening. I'm not sure whats going on or whether the problem is related to the crack on my screen (yes my slate is cra

 

[Indistinguishable]

My Microsoft surface pro 4 won't respond. I tried moving the curser, nothing happens. I tried turning it off and on, nothing happens. It's stuck for like 30 minutes and nothing is happening. I'm not sure whats going on or whether the problem is related to the crack on my screen (yes my slate is cra

Hi there - Are you able to maneuver with the keyboard/trackpad? If so, then it likely doesn't have anything to do with the crack itself. You may have, however, damaged something internally as well as the screen when you dropped/damaged the screen. And that may be what's causing the issue.

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[Chintan Gohel]

My Microsoft surface pro 4 won't respond. I tried moving the curser, nothing happens. I tried turning it off and on, nothing happens. It's stuck for like 30 minutes and nothing is happening. I'm not sure whats going on or whether the problem is related to the crack on my screen (yes my slate is cra

long press the power button until it switches off - should take about 20s
Then start normally