1. Windows Central Question's Avatar
    My Microsoft surface pro 4 won't respond. I tried moving the curser, nothing happens. I tried turning it off and on, nothing happens. It's stuck for like 30 minutes and nothing is happening. I'm not sure whats going on or whether the problem is related to the crack on my screen (yes my slate is cra
    08-11-2016 04:40 PM
  2. Indistinguishable's Avatar
    My Microsoft surface pro 4 won't respond. I tried moving the curser, nothing happens. I tried turning it off and on, nothing happens. It's stuck for like 30 minutes and nothing is happening. I'm not sure whats going on or whether the problem is related to the crack on my screen (yes my slate is cra
    Hi there - Are you able to maneuver with the keyboard/trackpad? If so, then it likely doesn't have anything to do with the crack itself. You may have, however, damaged something internally as well as the screen when you dropped/damaged the screen. And that may be what's causing the issue.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    08-11-2016 06:13 PM
  3. Chintan Gohel's Avatar
    My Microsoft surface pro 4 won't respond. I tried moving the curser, nothing happens. I tried turning it off and on, nothing happens. It's stuck for like 30 minutes and nothing is happening. I'm not sure whats going on or whether the problem is related to the crack on my screen (yes my slate is cra
    long press the power button until it switches off - should take about 20s
    Then start normally
    08-14-2016 03:24 PM

Similar Threads

  1. outlook email is open on my screen
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 08-14-2016, 03:33 PM
  2. Why do black boxes appear on windows 10 desktop icons? ( I can fix it daily )
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 08-14-2016, 03:20 PM
  3. Case for the Microsoft Arc Mouse Surface Edition
    By SeigaGen in forum Microsoft Surface Pro 4
    Replies: 2
    Last Post: 08-12-2016, 03:28 PM
  4. how can i sign out of my one drive on the company computer.
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 08-11-2016, 03:33 PM
  5. Lenovo's REACHit search assistant app is shutting down soon
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 08-11-2016, 03:30 PM
LINK TO POST COPIED TO CLIPBOARD