The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
  1. Windows Central Question's Avatar
    hello i have a virus on my pc but i can,t get rid of it it states that i must buy a key and unlock my pc.

    can someone help me out ?
    Last edited by worldspy99; 08-15-2016 at 10:27 AM. Reason: Removed personal contact information
    08-15-2016 08:42 AM
  2. worldspy99's Avatar
    Welcome to WindowsCentral.
    Please create an account and ask for help via Private Message or PM.
    Posting of personal contact information is not advisable in public forums.
    Good luck!
    08-15-2016 10:28 AM
  3. ads13's Avatar
    Try to scan with WinDefender or Free Antivirus (Avast Free).
    Be Careful , your personal data would be affected/deleted.

    If above step doesn't works then Install Win Using Dvd/Bootable USB which leads to Format your OS drive(Usually C: Drive).

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    08-15-2016 11:25 AM
  4. neutropia's Avatar
    Try searching the exact phrasing of what your screen says. This will hopefully get you a result from one of many anti-virus sites that targets the specific malware you have and gives you instructions on how to clean it. I got hit by this once before and in my case, I had to download a free program to a thumb drive (used a 2nd pc) and use that to scan from safe mode to remove the virus.
    Chintan Gohel likes this.
    08-15-2016 11:49 AM

Similar Threads

  1. Replies: 7
    Last Post: 09-03-2016, 07:23 AM
  2. Surface Special Edition NFL Type Covers now on sale for all 32 football teams!
    By in forum Windows Central News Discussion
    Replies: 1
    Last Post: 08-15-2016, 10:38 AM
  3. PNC and US Bank add support for Microsoft Wallet in the U.S.
    By in forum Windows Central News Discussion
    Replies: 0
    Last Post: 08-15-2016, 08:30 AM
  4. How to track, favorite, and forward messages in WhatsApp on Windows 10 Mobile
    By in forum Windows Central News Discussion
    Replies: 1
    Last Post: 08-15-2016, 08:29 AM
  5. Your phone was too hot and turned off.
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 08-15-2016, 08:26 AM