08-19-2016 07:45 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I was surfing the net, suddenly my new lumina 635 just stopped responding. I am able to receive calls but I can't make calls, receive texts or type texts coz the home screen button isn't responding. ( that one which brings the other tiles)
    08-16-2016 04:59 PM
  2. MDK22's Avatar
    MDK22
    Pull the battery, count 10, replace the battery & POWER ON ...
    IF you haven't already tried this.

    Alternatively, SOFT Reset (Power & Volume Down together) ...
    Chintan Gohel likes this.
    08-16-2016 08:35 PM
  3. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by Windows Central Question
    I was surfing the net, suddenly my new lumina 635 just stopped responding. I am able to receive calls but I can't make calls, receive texts or type texts coz the home screen button isn't responding. ( that one which brings the other tiles)
    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

    Try to change the SIM too
    08-19-2016 07:45 AM
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