Jumps back to home screen when using apps and browser

[Windows Central Question]

Hi I have just sold my Nokia 625 - the buyer has complained it is jumping to home screen when using apps/browser -
I'm assuming when they set up the phone (I sold it back to factory reset) it updated - are there "bugs" or anything else that would be doing thus ?

 

[realwarder]

Sounds like crashes. Perhaps the websites he is using are too heavy for an older phone?

Perhaps suggest he resets is using the "Windows Device Recovery Tool". That will re-flash it with latest everything and may or may not help.