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08-26-2016 06:00 PM
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  1. Ryan Gibson2's Avatar
    Ryan Gibson2
    I have a Lumia 830, am on the Production Preview and Groove Mobile will not update new music from my OneDrive into Groove Mobile. I have tried resetting Groove Mobile which didn't update the mobile library. WiFi or LTE do not affect it. I tried powering on and off, I tried updating the phone and Groove Music. I don't have the physical space on the phone or else I would just put it on the phone. Any help would be greatly appreciated.

    EDIT:
    -I am signed into Groove on both the PC and Phone apps.
    -All the music shows up in the music folder in the OneDrive app on my phone but not in Groove mobile.
    -All the music shows up on Groove PC and is in my OneDrive, Music folder on PC.
    -I have triple checked the name to make sure there are no unwanted characters.
    -I am signed into Groove on PC and Mobile. I have tried reuploading the music and it does not work.
    Last edited by Ryan Gibson2; 08-26-2016 at 05:59 PM.
    08-25-2016 09:10 PM
  2. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
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    Are you signed in on the groove app?
    08-26-2016 07:30 AM
  3. Ryan Gibson2's Avatar
    Ryan Gibson2
    Yep I'm signed in on the PC and Mobile apps
    08-26-2016 08:12 AM
  4. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Is the music in onedrive located in the music folder? Check this article for the criteria: How to access your music collection from OneDrive with Groove Music on Windows 10 | Windows Central
    08-26-2016 09:03 AM
  5. Ryan Gibson2's Avatar
    Ryan Gibson2
    My music is in the OneDrive Music folder.
    08-26-2016 10:57 AM
  6. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
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    Originally Posted by Ryan Gibson2
    My music is in the OneDrive Music folder.
    Okay, I don't have my phone with me and I have never done streaming so I can't remember what those settings look like
    can you check in groove music app settings to see what options are available?
    08-26-2016 11:08 AM
  7. jeffchapik's Avatar
    jeffchapik
    Is the music on OneDrive actually synced to the cloud, or is it still on your PC's hard drive? From Windows Explorer on your PC, right click on the One Drive icon and choose "sync". It can take a while, depending upon the size of your music library and your internet speed.
    Chintan Gohel likes this.
    08-26-2016 11:19 AM
  8. Bobvfr's Avatar
    Bobvfr
    Go into OneDrive open music, open one of the folders and look for the Mp3 files, it seems if you copy lots of folders at one time it will copy the folder structure but leave the files behind.
    Chintan Gohel likes this.
    08-26-2016 11:26 AM
  9. jeffchapik's Avatar
    jeffchapik
    You can also open the OneDrive app on your phone and browse the Music folder and see if all of the content is there. If not,it hasn't been synced.

    Also, check the filter setting at the top of your music list in Groove and make sure you have All selected.
    Chintan Gohel likes this.
    08-26-2016 11:27 AM
  10. Ryan Gibson2's Avatar
    Ryan Gibson2
    The music is on the cloud as it shows up in the OneDrive app on my phone.
    08-26-2016 05:59 PM
  11. Ryan Gibson2's Avatar
    Ryan Gibson2
    All the content is there. The filters are set to all.
    08-26-2016 06:00 PM
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