09-04-2016 09:10 PM
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  1. lpj_640's Avatar
    lpj_640
    The updated WM10 apps for Instagram, Facebook and Messenger have a regular issue on my L640 where they open but aren't useable. I am unable to press any links, buttons e.t.c, scroll up or down. It is like a screenshot.

    I have uninstalled, reinstalled but the problem persists until the phone is restarted.
    08-26-2016 11:54 AM
  2. Maurizio Troso's Avatar
    Maurizio Troso
    Originally Posted by lpj_640
    The updated WM10 apps for Instagram, Facebook and Messenger have a regular issue on my L640 where they open but aren't useable. I am unable to press any links, buttons e.t.c, scroll up or down. It is like a screenshot.

    I have uninstalled, reinstalled but the problem persists until the phone is restarted.
    Do you tried a soft reset? (hold vol down + power 15 secs)
    08-26-2016 12:03 PM
  3. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by lpj_640
    The updated WM10 apps for Instagram, Facebook and Messenger have a regular issue on my L640 where they open but aren't useable. I am unable to press any links, buttons e.t.c, scroll up or down. It is like a screenshot.

    I have uninstalled, reinstalled but the problem persists until the phone is restarted.
    are they installed on sd card?
    08-26-2016 12:10 PM
  4. lmoritz's Avatar
    lmoritz
    My problem is with Facebook Messenger on both PC and phone. In the last few days the app won't completely open. It starts to, then crashes. I've uninstalled, reset the app on PC, soft reset the phone, etc. all with no success. Anyone else experiencing this?
    08-27-2016 05:21 PM
  5. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by lmoritz
    My problem is with Facebook Messenger on both PC and phone. In the last few days the app won't completely open. It starts to, then crashes. I've uninstalled, reset the app on PC, soft reset the phone, etc. all with no success. Anyone else experiencing this?
    tried a different wifi or internet connection?
    08-28-2016 02:32 PM
  7. svknet's Avatar
    svknet
    I have installed latest official Facebook app developed by Facebook. Its not Beta version.
    I wanted to know if we can disable Live Tile for Facebook app. Right now I happen to see random faces of some people for friends suggestion as well as photos of my friends. I just want simple shortcut for Facebook app on Start screen.
    I have disabled notification for Facebook from Notification Settings. Any settings in app to disable Live Tile?
    08-30-2016 01:59 AM
  8. Ddesanctis's Avatar
    Ddesanctis
    Originally Posted by lpj_640
    The updated WM10 apps for Instagram, Facebook and Messenger have a regular issue on my L640 where they open but aren't useable. I am unable to press any links, buttons e.t.c, scroll up or down. It is like a screenshot.

    I have uninstalled, reinstalled but the problem persists until the phone is restarted.
    I have the same problem with FB messenger on my L950. Were you able to solve it?
    09-04-2016 09:10 PM
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