1. ICwater's Avatar
    The other week WC posted a deal for "IT Security & Ethical Hacking Certification Training ". I purchased it, got all the appropriate emails for my account, created the account, but then was never allowed to sign in or redeem the code. I tried resetting the password on "learnsmartsystems" and it just 404 error. I contacted their "support" staff.. and the only help they provided was the same info in the original email, which of course did not help. They have since stopped responding to my emails and request for a refund.
    08-26-2016 12:55 PM
  2. Jared DiPane's Avatar
    Yikes! Sorry to hear that you have had some issues with the offers.

    Here is a link to their VIP Support, which should be able to get this resolved for you.

    https://vipstack.zendesk.com/hc/en-us

    Please let us know if this works out for you!
  3. Jared DiPane's Avatar
    Yikes! Sorry to hear that you have had some issues with the offers.

    Here is a link to their VIP Support, which should be able to get this resolved for you.

    https://vipstack.zendesk.com/hc/en-us

    Please let us know if this works out for you!
    08-26-2016 01:34 PM
  4. ICwater's Avatar
    Well, I sent them an email describing what I have been through and tried to do, so I will update you if they resolve it or not. Thanks for the link.
    Chintan Gohel likes this.
    08-26-2016 01:49 PM
  5. Jared DiPane's Avatar
    Excellent! That link should get you all set up to redeem the offer properly.

    Again, sorry for all the confusion and annoyance here.
    Guytronic likes this.
    08-26-2016 01:50 PM
  6. ICwater's Avatar
    yeah nope.. filled out their form on the 26th, received an email stating they would be in contact shortly and nothing at all. These guys are a scam.
    Thanks for the link and the help. I will just contact my CC and report them as fraudulent.
    Chintan Gohel likes this.
    08-29-2016 12:24 PM
  7. Jared DiPane's Avatar
    Keep in mind the 26th was a Friday and not everyone has support on the weekends. It's essentially been one full business day since you filed the ticket with them.
    Chintan Gohel likes this.
    08-29-2016 12:26 PM
  8. ICwater's Avatar
    Just an update to this issue. They have never resolved my problem. They have replied to my initial email, but only with the base level support one would be accustomed to if they ever called Compaq.
    I have emailed them yet again requesting either for them to actually fix the issue (where I cannot login) or refund my $$, but I am unsure if that is on them or WC.. I would assume on them.
    09-06-2016 11:12 AM

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