1. Windows Central Question's Avatar
    I have done a soft restart as suggested elsewhere. No resolution. Any suggestions.
    08-27-2016 03:11 PM
  2. Bobvfr's Avatar
    Make sure you use the original "Mains" charger you got with your phone and I would leave it on charge for a few hours. If a battery is completely flat you need time and more power than USB can supply, as the phone will try to start and then the outgoings are more than USB can supply as the phone tries to sync.

    Or it could just be a duff battery.
    Chintan Gohel likes this.
    08-27-2016 06:06 PM
  3. Chintan Gohel's Avatar
    I have done a soft restart as suggested elsewhere. No resolution. Any suggestions.
    try with an external charger if you have one - the ones you can use to charge batteries outside the phone
    Is it an original battery?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    08-28-2016 01:28 PM

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