Facebook Messenger crashing on specific geographic location

[Windows Central Question]

I have the weirdest problem in the world:
Both me and my wife have Lumia 950XL. The Facebook Messenger app does not working on both devices in our neighborhood. Doesn't matter if it's on Wi-Fi or LTE.
The app works fine in any other place we tried. It also doesn't matter what W10M build we using, Insider rings or not.
The only way to make it work is to go outside the neighborhood, turn off GPS on the device and go back in.
Any ideas?

 

[Chintan Gohel]

I have the weirdest problem in the world:
Both me and my wife have Lumia 950XL. The Facebook Messenger app does not working on both devices in our neighborhood. Doesn't matter if it's on Wi-Fi or LTE.
The app works fine in any other place we tried. It also doesn't matter what W10M build we using, Insider rings or not.
The only way to make it work is to go outside the neighborhood, turn off GPS on the device and go back in.
Any ideas?

can you try removing the wifi network from your phones and then adding them back?

If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.

 

[David Fainshtein]

I did. It happens even with the Wi-Fi switched off completely. And it's not only near the house, but in the area of few kilometers.

 

[Chintan Gohel]

I did. It happens even with the Wi-Fi switched off completely. And it's not only near the house, but in the area of few kilometers.

is advertising ID on? Switch it off and then check

 

[David Fainshtein]

Tried. No luck. ))

 

[Chintan Gohel]

Tried. No luck. ))

if GPS was off? it should work then, right?

 

[David Fainshtein]

If we turn off the GPS when already in the neighbourhood, it doesn't work. If we drive outside, turn off GPS and come back - it's working.

 

[Chintan Gohel]

If we turn off the GPS when already in the neighbourhood, it doesn't work. If we drive outside, turn off GPS and come back - it's working.

that's a really weird situation :grincry:

 

[David Fainshtein]

that's a really weird situation :grincry:

yep

 

[Chintan Gohel]

yep

does the app work on pc? With the same parameters?

 

[David Fainshtein]

Yep, but the PC does not have GPS.
I'm starting to believe that some political issues are involved here, but before I jump to conclusion, i'll test that on other platforms - iOS & Android.

 

[David Fainshtein]

So, I finally found the reason for this problem: Since we live in Jerusalem, every time we approaching the eastern part of the city, the phone is switching the time zone to Gaza & Hebron instead of Jerusalem! :angry:
Turned off automatic time zone setting, problem solved!