09-06-2016 09:59 AM
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  1. Windows Central Question's Avatar
    Windows Central Question
    I am using Lumia 640xl dual sim and have the latest preview build 10.0.14915.1000. I had received update notification for whatsapp two days back & tried to update but didnt succeed. So I thought of uninstalling and do a fresh install but to my horror I am just not able to install it back again after repeated attempts. Except for a hard reset I have tried all options but problem persists. Worst part is, I am able to update/install all other apps from the store!!! Please help to resolve this issue!!

    Thanks
    09-06-2016 05:38 AM
  2. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by Windows Central Question
    I am using Lumia 640xl dual sim and have the latest preview build 10.0.14915.1000. I had received update notification for whatsapp two days back & tried to update but didnt succeed. So I thought of uninstalling and do a fresh install but to my horror I am just not able to install it back again after repeated attempts. Except for a hard reset I have tried all options but problem persists. Worst part is, I am able to update/install all other apps from the store!!! Please help to resolve this issue!!

    Thanks
    did you try installing to local storage?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    09-06-2016 05:58 AM
  3. yesyechyes's Avatar
    yesyechyes
    Yes, I know Whatsapp can only be installed on the local storage & not on the SD.
    09-06-2016 06:26 AM
  4. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by yesyechyes
    Yes, I know Whatsapp can only be installed on the local storage & not on the SD.
    either keep trying to install it or do a factory reset
    09-06-2016 06:43 AM
  5. yesyechyes's Avatar
    yesyechyes
    Originally Posted by Chintan Gohel
    either keep trying to install it or do a factory reset
    But any idea why this is happening only while installing WhatsApp? As I have informed in my original post I am able to update, install/reinstall other apps from the store!!
    09-06-2016 06:50 AM
  7. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by yesyechyes
    But any idea why this is happening only while installing WhatsApp? As I have informed in my original post I am able to update, install/reinstall other apps from the store!!
    maybe whatsapp haven't changed their app code to work with the new redstone 2 builds - at this point I am just speculating. I don't have redstone 2 installed, the risks are high at this point in time as you can see
    09-06-2016 07:18 AM
  8. yesyechyes's Avatar
    yesyechyes
    Originally Posted by Chintan Gohel
    maybe whatsapp haven't changed their app code to work with the new redstone 2 builds - at this point I am just speculating. I don't have redstone 2 installed, the risks are high at this point in time as you can see
    Okay, I have written to WhatsApp support but they are yet to come back with a reply despite me sending couple of reminders. I also searched the net but no proper information is available. Looks like I am the only guy in the universe with this kind of problem :))
    09-06-2016 07:21 AM
  9. Chintan Gohel's Avatar
    Chintan Gohel
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    Originally Posted by yesyechyes
    Okay, I have written to WhatsApp support but they are yet to come back with a reply despite me sending couple of reminders. I also searched the net but no proper information is available. Looks like I am the only guy in the universe with this kind of problem :))
    you can also post your issue in this forum: http://forums.windowscentral.com/win...ml#post3553722
    09-06-2016 07:27 AM
  10. yesyechyes's Avatar
    yesyechyes
    Originally Posted by Chintan Gohel
    you can also post your issue in this forum: http://forums.windowscentral.com/win...ml#post3553722
    Thank you for the info..
    Chintan Gohel likes this.
    09-06-2016 09:59 AM
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